Return and Refund Policy

Any unwanted product must be returned within 30 days from the delivery of your Gymhawk order if the order was placed online.

What items can I return?

We understand that sometimes something just doesn't work out for you, and you want to return or exchange it. As long as your items were purchased from gymhawk.mx and are in their original condition, you can return them within 30 days. Please refer to the following for any exceptions to this rule:

  • All underwear and swimwear cannot be returned for hygiene reasons.
  • Socks can be returned if they are sealed in their original packaging.
  • All bottles are non-returnable due to hygiene reasons.
  • Personalized items cannot be returned.
  • Supplements are only returnable if they are unopened, with the seal unbroken and in perfect resalable condition, in their original packaging.
  • Items with a final discount of 60% or more are 'Final Sale' and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked as 'Final Sale' on the product page and will be clearly visible at checkout.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned unworn, unwashed, and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we will not be able to grant you a refund. All items are inspected upon return.

When will I receive my refund?

This may depend on how long it takes for the selected courier company to return the items to our facilities for processing. However, we will ensure that your return is processed within a maximum of 7 days once it reaches our warehouse.

Good to know...

  • We only offer refunds to the original payment method used to place the order.
  • For purchases where a gift card is used to cover all or part of the order total, the refund will first be applied to the gift card.
  • Refunds may take up to 7 days to process from the date we receive your order back at our warehouse. Please note that it may take up to an additional 5 days for your refund to appear in your account once processed.

Can I combine multiple returns into one return?

The short answer is no. Unfortunately, we are currently unable to process combined returns, and therefore we ask that you send your returns from different orders separately.

Furthermore, returns registered separately, even if they come from the same order, cannot be processed if returned in a single package.

Combining returns in the same package can cause an error in your refund, so please package separately!

If you have already sent multiple returns in a single package, please let us know so we can investigate this for you. Please keep any shipping receipts as proof, as we may need to review them as part of your return inquiry.

Do you offer exchanges?

Exchanges can only be made for a different size of the same item, not for a completely different item.

If you opt for an exchange, we cannot send the chosen item until the item you are returning is scanned at our warehouse. This means we cannot pre-reserve any items chosen for exchange.

If for any reason we are unable to process an exchange, you will receive an email confirming a refund to your original payment method. A refund can take up to 5 business days to process and be returned to your account.

Important

If you paid with a debit/credit card, we will be able to refund to the original payment method as long as you can provide proof of purchase. Your e-receipt contains your order number, which we will need to locate your order and begin the return process.

Note: A refund or store credit will be issued once we have received your return at our warehouse.

Received a defective or incorrect item?

For information on what to do with a defective item, please refer to our article on defective items (HERE)

For information on what to do if you have received an incorrect item, please refer to our process for incorrect items (HERE)

Not satisfied with your purchase?

Below we will provide you with the following link to view detailed information to start the return process (HERE)