I received incorrect item

Some items are missing from my order.

We're sorry if something is missing from your order, but don't worry, it could be because we've only shipped part of your order and the rest will arrive in a few days.

Check if your order will arrive in separate shipments

You can check if your order will arrive in separate packages through the shipping confirmation email titled "Your order is on its way."

This may occur due to stock availability, which means items sometimes need to be shipped from different warehouses. If this happens, you may receive another email titled "Some items in your order are on their way" with more information, and the remaining item(s) will arrive shortly after. Have you verified that your order is correct but an item is still missing?

We're sorry about that!

It's possible that the missing item(s) are out of stock. If we're unable to fulfill the item(s) in your order, we would have sent you an email regarding this. It's also worth checking your spam folder!

If you've checked the above and your order isn't arriving in separate packages, and we haven't informed you that some of your items are out of stock, please let us know so we can investigate this for you.

All claims for orders with missing items must be made within 7 days of the delivery date.

I received a different item than the one I ordered.

In the unlikely event that you have received an incorrect item or the wrong order, or if your order is damaged in any way, please contact us with the information below and we will resolve it;

• Order number
• Name of the item you did not receive
• A photo and the name of the item you received (if it is the wrong item)

All claims for orders received incorrectly due to the wrong item must be made within 14 days of the delivery date. ( Return Process )