Return and Refund Policy

Any unwanted products must be returned within 30 days of delivery of your Gymhawk order if ordered online.

What items can I return?

We understand that sometimes something just doesn't work for you and you want to return or exchange it. As long as your items were purchased from gymhawk.mx and are in their original condition, you can return them within 30 days. See the following for any exceptions to this rule:

All underwear and swimwear cannot be returned for hygiene reasons.
Socks can be returned if they are sealed in their original packaging.
All bottles are non-returnable due to hygiene reasons.
Personalized items cannot be returned.
Supplements are only returnable if they are unopened, with the seal unbroken, and in perfect resalable condition, in their original packaging.
Items with a final discount of 60% or more are "Final Sale" and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked "Final Sale" on the product page and will be clearly visible at checkout.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned unworn, unwashed, and in the same condition as you received them. If an item is returned to us damaged, used, or in an inappropriate condition, we cannot issue a refund. All items are inspected upon return.

When will I receive my refund?

This may depend on how long it takes the selected courier company to return the items to our facilities for processing. However, we will ensure your return is processed within a maximum of 7 days once it arrives at our warehouse.

Good to know...

We only offer refunds to the original payment method used to place the order.
For purchases where a gift card is used to cover all or part of the order total, the refund will be applied to the gift card first.
Refunds may take up to 7 days to process from the date we receive your order back at our warehouse. Please note that it may take up to 5 additional days for your refund to appear in your account once it's processed.

Can I combine multiple returns into one return?

The short answer is no. Unfortunately, we are currently unable to process combined returns, so we ask that you submit your returns from different orders separately.

Additionally, returns filed separately, even if they come from the same order, cannot be processed if returned in a single package.

Combining returns in the same package may result in an error on your refund, so please package separately!

If you've already sent multiple returns in a single package, please let us know so we can investigate this for you. Please retain any shipping receipts as proof, as we may need to review them as part of your return inquiry.

Do you offer exchanges?

Exchanges can only be made for a different size of the same item, not for a completely different item.

If you opt for an exchange, we cannot ship your chosen item until the item you are returning is scanned in our warehouse. This means we cannot pre-reserve any items you have chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original payment method. A refund may take up to 5 business days to process and be returned to your account.

Important

If you paid by debit/credit card, we can refund your original payment method as long as you provide proof of purchase. Your e-receipt contains your order number, which we'll need to track your order and begin the refund process.

Note: A refund or store credit will be issued once we receive your return at our warehouse.

Did you receive a defective or incorrect item?

For information on what to do with a defective item, please see our article on defective items ( HERE )

For information on what to do if you have received an incorrect item, please refer to our incorrect item process ( HERE )

Not satisfied with your purchase?

Below we will provide you with the following link so you can view the detailed information to start the return process ( HERE )