Purchase satisfaction

We are sorry that you are not satisfied with your purchase!
If the item you received didn't meet your expectations or you weren't happy with it, we're here to help you with the return process.

Please note that the return period is 30 days from the date of receipt of the product. Below, we request some details to help us process your request efficiently:

1. Reason for return : Please tell us why you are not satisfied with the product.
2. Dissatisfaction box : Check this option.
3. Order number: (MX-123456-S1)

Remember that we can only process returns if the purchase was made directly through our official online storegymhawk.mx or at one of our events or pop-up shops. If you purchased the product through a third-party retailer or reseller, we recommend contacting them directly. It's also important that you return the product in its original condition and with all tags attached.

Our team will review your request and provide you with the next steps for your return.

Thank you for helping us improve! We're here to make sure your experience is the best possible. ( RETURN PROCESS )