I received a defective item

We're sorry if you received a defective item! There's no need to return the item to us at this stage.

Unfortunately, we can only help if you purchased your item(s) directly from us. If you purchased from a third-party retailer or reseller, we recommend contacting them directly.

If you purchased your item from our official webstore gymhawk.mx, or at a Gymhawk event/pop-up shop, please send us a message and we'll look into it for you.

Please provide our customer service team with:

• Your name and email address
• Order number (for example, #MX123456)
• Name/description of the item (if known)
• Photos showing:
  1. The fault as clearly as possible
  2. Full body photo of the article
  3. The Gymhawk logo and labels

All claims for orders with damaged or incorrect items must be made within 7 days of the delivery date. ( Return Process )