Satisfaction return process

1. Fill out the form in the return process section of our website.
To begin the return process, the first thing you must do is fill out the form at the bottom of this page. On this form , be sure to include all relevant details about your purchase.

• Your full name and email address
• Order number (for example, #MX-123456-S1)
• Name/description of the item (if known)
• A description of why you are satisfied with the product you purchased

Once you complete the form, we'll generate a ticket number that will allow us to track your request more efficiently.

2. You will receive an email with your ticket number and further instructions.
After submitting the form, our team will send you an email with your ticket number, which is essential to continue the return process. In the same email, we will ask you to send us detailed photographs of the products you wish to return.

• There must be at least 3 photos showing:
  1. Full body photo of the article
  2. The Gymhawk logo and labels
  3. Photo of the original packaging

3. Customer service team evaluation and tracking number sending
Once we receive the photos and information you provided, our customer service team will evaluate the status of your return. If everything is in order, we will send you a tracking number so you can return the product to our warehouse. The tracking number will include instructions on how to safely package and ship the product back.

4. Refund to your original payment method
Once we receive the returned product and verify that it meets the requirements, we will process the refund to your original payment method. You will receive an email confirmation, and the refund will be processed within 7-10 business days. Please note that processing time may vary depending on your bank.

This process is subject to our online store's return and refund policies. Each request is evaluated individually and must be completed with all required information in the corresponding fields. ( START )